Privacy Policy

Effective Date: June 1, 2025

At Firy AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Service”). Please read this policy carefully.

1. Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

  • Name and email address
  • Account credentials
  • Contact information you provide through forms
  • Profile information you choose to share

Health and Medical Data

To provide our AI-powered neurological care tools, we may collect health-related information you voluntarily provide, including:

  • Headache symptoms, frequency, and severity
  • Medical history relevant to neurological assessments
  • Responses to health questionnaires and assessment tools
  • AI-generated reports and recommendations

Automatically Collected Information

When you access the Service, we may automatically collect:

  • Device information (browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • IP address and approximate location
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Generate AI-powered neurological assessments and reports
  • Personalize your experience and deliver relevant content
  • Communicate with you about your account and the Service
  • Ensure the security and integrity of the Service
  • Comply with legal obligations
  • Conduct research and analysis to improve our AI models and tools

3. Health and Medical Data

We understand the sensitive nature of health data and are committed to handling it with the highest level of care. Specifically:

  • Health data is used solely to provide and improve the Service's neurological care tools
  • We implement appropriate technical and organizational safeguards to protect health information
  • Health data is not sold to third parties
  • We may use de-identified or aggregated health data for research and service improvement purposes
  • You can request deletion of your health data at any time by contacting us

4. Data Security

We implement industry-standard security measures to protect your personal and health information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Secure data storage infrastructure

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Support business operations

When you delete your account, we will delete or de-identify your personal information within a reasonable timeframe, unless retention is required by law.

6. Third-Party Services

We may use third-party services to help operate the Service, including:

  • Analytics providers (e.g., Google Analytics) to understand usage patterns
  • Cloud hosting and infrastructure providers
  • Communication tools for email and customer support

These third parties have access to your information only to perform tasks on our behalf and are obligated to protect your data in accordance with their own privacy policies and applicable law.

7. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict the processing of your data
  • Request a portable copy of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us. We will respond to your request in accordance with applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.